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試験SIAMP試験概要 &一生懸命にSIAMP問題集 |高品質なSIAMP最新資料

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「誠実さと品質」をモットーに、あなたのような大切なお客様にビッグリーグのSIAMP試験問題を提供できるように最善を尽くします。当社は顧客との相互作用を重視しています。 SIAMP試験の品質を重視するだけでなく、より良いアフターサービスの構築も考慮に入れています。すべてのユーザーに即座にヘルプを提供することは私たちの責任です。 SIAMP試験について質問がある場合は、遠慮なくメッセージを残したり、メールを送信してください。カスタマーサービススタッフは、SIAMP試験ガイドの質問にお答えします。

ご存じのとおり、競争の激しい世界では、国際的なSIAMP認定、実務経験、学歴など、ソフトウェアの能力を向上させる以外に選択肢はありません。したがって、履歴書を強調するためにSIAMP証明書を手に入れることは非常に重要であり、職場で成功を収めるのに役立ちます。 SIAMP準備資料を使用すると、最も効率的かつ生産的な方法で試験に簡単に合格し、献身と熱意を持って勉強する方法を学ぶことができます。 EXINのSIAMP問題集には多くの利点があります。

>> SIAMP試験概要 <<

信頼できるSIAMP｜素晴らしいSIAMP試験概要試験｜試験の準備方法EXIN SIAM Professional Exam問題集

EXIN持ってきた製品があなたにふさわしくないと感じることはよくありますか？ EXINラーニングガイドを使用することに決めた場合、問題に遭遇することは決してないことをお伝えしたいと思います。私たちの教材は、あなたが期待できないSIAMP高品質を持っています。学習教材のガイダンスで経験を積むと、以前よりもSIAMP時間を費やさず、明らかにEXIN SIAM Professional Exam進歩を感じることができます。また、EXINテストクイズは進歩に役立つことがわかります。

EXIN SIAMP 認定試験の出題範囲：

トピック
出題範囲

トピック 1

ステージ全体にわたる SIAM プラクティス: 試験のこのセクションでは、ライフサイクル全体にわたるコアプラクティスの適用に重点が置かれます。

トピック 2

実装: このセクションでは、SIAM フレームワークを実際に使用し、ガバナンスを確立することに重点が置かれます。

トピック 3

計画と構築: 試験のこのセクションでは、SIAM の導入と展開における役割、責任、プロセス、テクノロジーの定義に重点が置かれます。

トピック 4

実行と改善: この部分では、候補者は SIAM フレームワークを操作する能力をテストされます。また、パフォーマンスの監視を改善し、必要な調整が確実に行われるようにすることも対象となります。

トピック 5

検出と戦略: このセクションでは、サービス統合のニーズを特定し、SIAM モデルを設計することに重点が置かれます。

EXIN SIAM Professional Exam 認定 SIAMP 試験問題 (Q20-Q25):

質問 # 20
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

A. Ensure delivery against contracts
B. invest in their people
C. Retain existing business
D. Control headcount

正解：D

解説：
* Strategic Objectives Alignment:Demonstrating alignment with corporate strategic objectives is crucial for gaining board approval for the SIAM business case.
* Headcount Control:One of the primary benefits of SIAM is optimizing resources, which includes controlling headcount by reducing the need for extensive internal service integration capabilities.
* External Service Integration:Given that there is no appetite from the Board for using ZYX staff for service integration, leveraging external capabilities aligns with the objective of controlling headcount.
* Contract Delivery:While ensuring delivery against contracts is important, SIAM's contribution to headcount control is more direct and measurable.
* Investment in People and Business Retention:While SIAM can contribute to these areas, the most immediate and significant impact is on controlling headcount through efficient external service integration.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on SIAM Business Case Development
* SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections

質問 # 21
ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.
Considering ZYXS, which factor is most critical to the success of SIAM?

A. Well-conceived SIAM strategy
B. Clearly defined roles and responsibilities
C. Management of process outcomes instead of activities
D. A service agreement between ZYXH and ZYXD

正解：B

解説：
* Critical Success Factors in SIAM:
* Clear roles and responsibilities are essential to the success of SIAM because they ensure that all parties understand their specific duties and expectations.
* This clarity helps prevent overlaps, gaps, and conflicts, leading to smoother operations and more effective service integration.
* Roles and Responsibilities:
* Clearly defined roles and responsibilities within ZYXS will facilitate coordination between ZYXS, ZYXD, and other service providers.
* This definition includes understanding the responsibilities of ZYXS as the service integrator, ZYXD as a subcontractor, and other providers contributing to the SIAM ecosystem.
* Impact on Service Integration:
* Without clearly defined roles, there can be confusion, miscommunication, and inefficiencies, which can hinder the overall success of the SIAM implementation.
* Properly outlined roles ensure accountability and help in the seamless integration and management of services across the ecosystem.
* Supporting References:
* SIAM Professional Body of Knowledge (BoK) emphasizes the importance of defining roles and responsibilities as a foundational element for successful service integration.
* ITIL 4: Create, Deliver and Support (CDS) also highlights the necessity of role clarity in achieving effective service management.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities
* ITIL 4: Create, Deliver and Support (CDS), Section on Organizational Structures

質問 # 22
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

A. Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.
B. Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.
C. There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .
D. Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

正解：D

解説：
Context Understanding: NETSCO is meeting its service levels but not engaging collaboratively with other service providers. This lack of engagement can impact the overall effectiveness of the SIAM model, which relies on collaborative effort and shared goals.
Cultural Engagement Importance: SIAM emphasizes not just meeting service levels but also fostering a collaborative culture among service providers. This helps in creating a cohesive and integrated service environment.
Initial Steps: Doing nothing immediately may allow the problem to persist and worsen, as cultural engagement is critical from the start.
Direct Discussion: Holding a meeting with NETSCO provides a direct approach to understand their perspective, identify reasons for their lack of engagement, and reinforce the importance of cultural elements outlined in the collaboration agreement.
Service Provider Forum: While reinforcing the need for positive cultural engagement in a service provider forum can help, it may not address specific issues with NETSCO effectively.
Contractual Compliance: Even though NETSCO is meeting contractual service levels, the service integrator has a role in ensuring that all aspects of the agreement, including cultural engagement, are fulfilled.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation SIAM Professional Body of Knowledge (BoK), Governance and Cultural Integration Sections

質問 # 23
A consequence of ZYX's SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place What would be the most effective strategy for handling this risk?

A. identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider
B. Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentationregarding the applications is brought up to date.
C. identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
D. Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.

正解：D

解説：
* Understanding the Context:
* The small IT team is being displaced and their roles outsourced, raising concerns about knowledge transfer and staff retention.
* Communication Strategy:
* Clear and transparent communication is crucial to ensure that staff understand the reasons behind the change, what it means for them, and the timeline of the transition.
* This helps in reducing uncertainty and resistance.
* Incentivizing Staff:
* Offering incentives (financial or otherwise) encourages key staff members to stay during the critical phases of handover and early support.
* This ensures that the knowledge and expertise necessary for a smooth transition are retained within the organization for as long as needed.
* Risk Mitigation:
* This strategy directly addresses the risk of staff leaving prematurely or being reluctant to share their knowledge, which could severely impact the project's success.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Create, Deliver and Support (CDS), Section on People Management and Communication

質問 # 24
ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round 24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?

A. Establish a process forum for application development and support
B. Support effective working between staff in the different locations
C. Understand the boundaries and interactions with other service providers
D. Map skill levels for application development and support roles

正解：D

解説：
Capability Framework: Developing a capability framework for application development and support helps in defining the necessary skills, competencies, and roles required for effective service delivery.
Skill Mapping: Mapping skill levels for application development and support roles ensures that the internal service provider has the right capabilities in place to meet operational demands and deliver high-quality services.
Effective Working: While supporting effective working between staff in different locations (Option C) and understanding boundaries and interactions with other service providers (Option D) are important, they are broader objectives that rely on having a well-defined capability framework first.
Process Forum: Establishing a process forum (Option A) can be a subsequent step, but it is not the primary purpose of a capability framework.
Strategic Alignment: By mapping skill levels, ZYX ensures that their internal service provider is equipped with the necessary expertise and can effectively support application development and operations across multiple locations.
Conclusion: The development of a capability framework is most directly aimed at mapping skill levels, which is foundational for ensuring that the new internal service provider can operate effectively.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Capability and Competency Frameworks SIAM Professional Body of Knowledge (BoK), Skill Mapping and Role Definition Sections

質問 # 25
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